Returns Policy for Online Purchases
How to return an item
If you are not completely satisfied with your purchase we are happy to exchange or give a full refund within 14 days of receipt of goods.
CHRISTMAS GIFT RETURNS: YOU CAN EXCHANGE OR REFUND ITEMS BOUGHT AS GIFTS UNTIL 15TH JANUARY.
Please return the item(s) to us in their original condition complete with un-removed labels. We will inspect the item(s) and will issue a refund or process an exchange on the day of receipt of goods. Refund timescales may vary so please allow 10 working days for the refund to appear on your credit card or bank statement. We are not responsible for postage costs of returning an item unless the wrong item was sent.
We strongly recommend for security when sending items back you use a 'signed for' delivery service, such as Royal Mail Recorded or Special Delivery and ensure the package is adequately insured. We are not liable for any packages lost in the post and do not accept responsibility for any item(s) until a member of our staff has signed for the package.
Please return the item(s) along with the completed returns form to:
2 The Harlequin Centre
If you receive an incorrect item.
If you suspect that the item you received is not what you have ordered please contact our customer services team by email or telephone. Please quote your order number, your name and address, details of the product and the reason for return and whether you require a refund or a replacement. We will then advise on how to proceed with the return.
European and other International Customers
Unfortunately, due to import charges, Jonathan Hawkes is unable to accept returns from any International sale. Items purchased, from the website and telephone orders, from outside the UK are sold 'as seen.'
This returns policy does not affect your statutory rights.